White Paper: Returns Management Process and Maturity Model
Software Maturity Model
Ensuring the timely return of materials is in part a function of making the return process convenient and easy to follow for the initiator.
Summary:
Increasing market awareness of the opportunities presented in the management of returns is driving evaluations of processes and systems to support these processes. Decisionmakers need context, nomenclature and tools to educate their businesses so that process improvements and solutions may be effectively evaluated. This maturity model is presented as a mechanism to facilitate an objective evaluation of those solutions.
In a recent Aberdeen survey, 92 percent of best-in-class companies have a senior service director or executive who oversees all aspects of product/part return exchange, repair and refurbishment. This may not be the case at all companies, but it is a key to a project’s success to gain senior level management and key stakeholder sponsorship or involvement.
This paper is designed to provide a blueprint for evaluating software solutions that have the potential to assist organizations in meeting their returns objectives.
Summary:
Increasing market awareness of the opportunities presented in the management of returns is driving evaluations of processes and systems to support these processes. Decisionmakers need context, nomenclature and tools to educate their businesses so that process improvements and solutions may be effectively evaluated. This maturity model is presented as a mechanism to facilitate an objective evaluation of those solutions.
In a recent Aberdeen survey, 92 percent of best-in-class companies have a senior service director or executive who oversees all aspects of product/part return exchange, repair and refurbishment. This may not be the case at all companies, but it is a key to a project’s success to gain senior level management and key stakeholder sponsorship or involvement.
This paper is designed to provide a blueprint for evaluating software solutions that have the potential to assist organizations in meeting their returns objectives.
