White Paper: Three Pillar of Effective Returns Management
How Visibility, Automation and Reconciliation Can Maximize Value Recovery
A well-designed returns solution should support configuration of RMA numbering profiles, barcodes or RFIDs that are unique and smart
Summary
Returns management is an area today that poses incredible challenges and opportunities for businesses across the world. The simple fact is that the art and science of supply chain management and execution has traditionally focused on forward fulfillment. Managing returns is a chance to increase customer satisfaction (and thus boost loyalty); improve service delivery to end users, vendors or channel partners; and a means to significantly reduce costs.
An increasing awareness of the problem is driving new market studies, academic dissertations, the establishment of non-profit associations dedicated to the space and, most importantly, solutions in the marketplace. The key is to develop a comprehensive approach to recover more value from returned assets. And, the best way to affect success is to manage the returns population through well defined processes.
This paper outlines the — visibility, automation and reconciliation — provide the controls necessary to capture incremental value from returns and to reduce costs.
Summary
Returns management is an area today that poses incredible challenges and opportunities for businesses across the world. The simple fact is that the art and science of supply chain management and execution has traditionally focused on forward fulfillment. Managing returns is a chance to increase customer satisfaction (and thus boost loyalty); improve service delivery to end users, vendors or channel partners; and a means to significantly reduce costs.
An increasing awareness of the problem is driving new market studies, academic dissertations, the establishment of non-profit associations dedicated to the space and, most importantly, solutions in the marketplace. The key is to develop a comprehensive approach to recover more value from returned assets. And, the best way to affect success is to manage the returns population through well defined processes.
This paper outlines the — visibility, automation and reconciliation — provide the controls necessary to capture incremental value from returns and to reduce costs.
